This vacancy is now closed

Graduate Leadership
Customer Product Innovation
From £28,000 plus a range of great benefits
Start date

Design products that will build the bank of the future

With 30 million customers across the UK, we are constantly staying one step ahead by using the latest technology to create innovative products that meet their diverse needs. That’s what our Customer  and Product  teams help us do. They design anything from new credit cards to digital marketing strategies, and now we’re searching for new talent to join them and help us grow. So, if you’re searching for a career with impact – we have a job for you. And the great news is you don’t need a business or finance degree to work with us.

If you’re passionate about designing, developing and implementing new ideas and innovative solutions, you’ll make a big impact in our Customer and Product teams. With over 12,000 colleagues in the division and 10 different business areas, you’ll have an amazing opportunity to make an impact across our wider business – from marketing to mortgages, car leasing and more.

In three eight-month placements over two years in different locations around the UK, you’ll work in customer and product-focused areas, build your understanding of how our customers behave and develop project management and leadership skills.

Day to day you could be:

- Developing innovative products and services for customers
- Gathering powerful insights about our customers
- Supporting the marketing strategy for brands like Halifax, Bank of Scotland and Lloyds Bank

People do their best work when they feel happy and valued. That’s why you’ll receive the tools you need to develop the career you want – from mentoring to TED-style talks. We’ll support you to complete a CIMA Certificate in Business Accounting qualification and you’ll also have the chance to lead on UK community volunteering initiatives. By joining the Customer Product Innovation programme, you’ll become an expert in a range of next-generation financial products as well as customer behaviours and insights.  

As the largest digital bank in the UK we’re dedicated to Helping Britain Prosper. With over 12 million online and eight million mobile users, we’re constantly exploring how to bring new digital product solutions to our customers.  In 2017 we became the first bank to revolutionise the way our customers’ data is kept by delivering Open Banking – a new digital solution enhanced with a dynamic mobile app. As part of the Group, you’ll not only represent Lloyds Bank but our other brands too, including Halifax, Bank of Scotland, MBNA, Lex Autolease and Blackhorse.

A 2:2 degree or above in any discipline from any university. The variety and experiences of our colleagues makes our workplace unique, so we encourage people from every kind of background to apply. It’s important for us, and it shows. Recently, we were named a Times Top 50 Employer For Women, as well as the Best Bank in the World for Diversity and Inclusion and a Times Top 100 Graduate Employer.

Locations: Our Graduate Programmes are rotational and, unless stated otherwise, our Customer Product Innovation roles are based nationwide.

Salary: From £28,000 plus a range of great benefits.



26th November  
Role closes. Your Application and Online Tests must have been fully completed and submitted by this point.  A couple of days after taking your tests you will receive a feedback report based on your answers to the Situational Strengths tests – this is personal feedback for you regarding your own strengths, as a ‘thanks’ from us for the time you’ve put in to making your application.  This feedback report is not connected to whether or not you will be taken forward to the next stage.

From 27th November
Your Online Test results and Application details will be reviewed alongside the thousands of other applications, in line with our assessment criteria.

From 11th December
Should you be a top performer at the Online Testing stage and your Application meets the minimum requirement, you’ll be invited, by email, to participate in a Video Interview.  You will have 5 days from the date of the invitation to find a suitable time to complete and submit your Video interview.   Please ensure our emails are not going to your junk folder, and please avoid leaving it until the last minute to complete the Video Interview as we will not be able to consider any submissions which are late.

From 19th December
All of the completed Video Interviews will be reviewed and carefully assessed.

From 28th January
Only the highest performing applicants will be invited to our Assessment Centre.  We have limited spaces available at each assessment centre, so please ensure you’re holding these dates free so that we can quickly and easily book you into an assessment centre.  

Week commencing 11th February
Assessment Centres take place. You’ll need to bring the relevant documentation along with you, please prepare this in advance.

Week commencing 18th February
We will be in touch to let you know whether we will offer you a place on the Lloyds Banking Group Graduate scheme.


We recognise that everyone is different. The assessment process has been developed inclusively to remove barriers. For instance our online tests are time measured but not time-restricted. We value the unique differences that each of our colleagues bring to work every day. We’re working hard to build an inclusive bank that reflects the diversity of modern Britain. The Group has an Inclusion & Diversity strategy and through a range of initiatives we work hard to ensure Lloyds Banking Group is inclusive for everyone. The Group is recognised externally for its focus on Disability, for instance the Group received the Disability-Smart Adjustments Award from the Business Disability Forum in 2016.

Before you start your application, please note alternative formats are available on request. Please contact us at to advise us of your requirements including your contact details and preferred contact method (e.g. email or call) and we will come back to you within 2 working days.

Please note - If you are a currently a Lloyds Banking Group member of staff all online tests must be completed on an external device. If you experience any issues please contact us at

Please click here if you are interested in any other graduate roles within Lloyds Banking Group.