This vacancy is now closed

Graduate Leadership
Retail Customers and Products
Start date

Manage products that will build the bank of the future

With 26 million customers and 1 million businesses across the UK, we’re constantly staying one step ahead by using the latest technology and offering innovative products to meet their diverse needs. That’s what our Retail Customers and Products teams help us do. They manage anything from new credit cards to digital marketing strategies, and now we’re searching for new talent to join them. If you’re interested in building a career with impact – we have a job for you. And the great news is you don’t need a business or finance degree to work with us.


Your career journey starts here

If you’re passionate about researching trends, analysing behaviour and implementing new ideas, you’ll make a big impact in our Retail Customers and Products teams. With over 12,000 colleagues in the division and 10 different business areas, you’ll gain insights into how we design and develop products and services, and play a big part in delivering them in areas like marketing, mortgages, car leasing and more.


About the programme

Over two years, you’ll complete three eight-month placements in different locations around the UK. You’ll work in customer and product-focused areas, build your understanding of how our customers behave and develop specialist insights and leadership skills.

Day to day you could be:

  • Developing innovative customer products and services
  • Gathering and analysing powerful insights about our customers
  • Supporting our marketing strategy for brands like Halifax, Bank of Scotland and Lloyds Bank
  • Assessing and maintaining our existing products to make sure they’re continually meeting our customers’ needs.

Your development

People work best when they feel happy and valued. That’s why you’ll receive the tools you need to develop the career you want – from mentoring to tailored learning and much more. We’ll also support you to complete a CIMA Certificate in Business Accounting and offer you the chance to lead on UK community volunteering initiatives. By joining the Retail Customers and Products programme, you’ll become an expert in a range of next-generation financial products as well as customer behaviours and insights.

You’ll need…

A 2:2 degree or above in any discipline from any university and an open mind.

The way we work

Everyone comes to Lloyds Banking group with different experiences, skills and knowledge, and these differences give us opportunities to learn and grow. It’s what makes our workplace unique and we encourage people from every kind of background to apply. It’s important for us, and it shows. Recently, we were named as one of The Times’ Top 50 Employers for Women for the 8th consecutive year, the Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, and one of The Times’ Top 100 Graduate Employers.


Our Graduate Programmes are rotational and our Retail Customers and Products roles are based around the UK, including London, Bristol, Chester and Cardiff.

Why LBG?

As the largest digital bank in the UK we’re dedicated to Helping Britain Prosper. In 2017 we became the first bank to revolutionise the way our customers’ data is kept by delivering Open Banking – a new digital solution enhanced with a dynamic mobile app. And, with 15.9 million digitally active customers and nearly 10 million mobile users, we’re constantly exploring how to bring new digital solutions to the people who rely on us.




Plus a great range of benefits




9th December - role closes

Your Application and Online Tests must have been fully completed and submitted by this point.  A couple of days after taking your tests you will receive a feedback report based on your answers to the Situational Strengths tests – this is personal feedback for you regarding your own strengths, as a ‘thanks’ from us for the time you’ve put in to making your application.  This feedback report is not connected to whether or not you will be taken forward to the next stage.

Your Online Test results and Application details will be reviewed alongside other applications, in line with our assessment criteria.


By 10th January 2019

Should you be a top performer at the Online Testing stage and your Application meets the minimum requirement, you’ll be invited, by email, to participate in a Video Interview.  You will have 5 days from the date of the invitation to find a suitable time to complete and submit your Video interview.  Please ensure our emails are not going to your junk folder, and please avoid leaving it until the last minute to complete the Video Interview as we will not be able to consider any submissions which are late.

All of the completed Video Interviews will be reviewed and carefully assessed.


From 31st January 2020

We’ll get in touch with you to confirm your Video Interview outcome.  Only the highest performing applicants will be invited to our Assessment Centre.  We have limited spaces available at each assessment centre, so please ensure you’re available so that we can quickly and easily book you into an assessment centre. 


Week commencing 24th February 2020

Assessment Centres take place in Solihull.  

You’ll need to bring the relevant documentation along with you. We’ll let you know exactly what we need alongside your invitation - please prepare this in advance.


After the Assessment Centre, we will be in touch within 2 weeks to let you know if we are able to offer you a place on the Graduate Scheme.

We recommend you read the information available on the 'How to Apply' page here.

Please click here if you are interested in any other graduate roles within Lloyds Banking Group.